Mas'ud, Riduan and Hasanah, Shofia Mauizotun (2022) Pengaruh teknologi keuangan dan kualitas layanan digital terhadap kepuasan nasabah pada Bank Syariah Indonesia KCP Masbagik. Iqtishaduna : Jurnal Ekonmomi dan Keuangan Islam, 13 (1). pp. 63-83. ISSN pISSN 2087 9938 │ eISSN 2655 9714

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Abstract

ENGLISH This study aims to determine the effect of financial technology and digital service quality at Bank Syariah Indonesia KCP Masbagik on customer satisfaction either partially or simultaneously. And what is used in this study is primary data obtained directly from the answers of 100 respondents who are customers of Bank Syariah Indonesia KCP Masbagik who use digital service facilities such as BSI Mobile, BSI Internet Banking, BSI SMS Banking, and ATM. The analytical method used is multiple linear regression analysis method. The results show that (1) the significance level of the financial technology variable (X1) is 0.097, which is smaller than = 0.1. So it can be concluded that Ho is rejected and Ha is accepted, which means that the financial technology variable (X1) has a significant effect on customer satisfaction. (2) the level of significance of the digital service quality variable (X2) is 0.006 which is smaller than = 0.1. So it can be concluded that Ho is rejected and Ha is accepted, which means that the digital service quality variable (X2) has a significant effect on customer satisfaction. (3) the acquisition of the Fcount value of 8.789 with a Sig value of 0.000. Which hereby indicates that the value of Fcount is greater than the value of Ftable and the value of Sig is less than 0.1. It can be concluded that Ho is rejected and Ha is accepted. This shows that financial technology and digital service quality together have a significant influence on customer satisfaction. (4) the value of R2 (R Square) is 0.625 or 62.5%. These results show that the influence of financial technology and digital service quality on customer satisfaction is 62.5%. So it can be concluded that the independent variable used in this model is able to explain the dependent variable of 62.5%. While the remaining 37.5% is influenced by other variables that are not included in this research model

Item Type:	Article
Uncontrolled Keywords:	financial technology; digital service quality; customer satisfaction
Subjects:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1502 Banking, Finance and Investment > 150203 Financial Institutions (incl. Banking) 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150307 Innovation and Technology Management 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1505 Marketing > 150501 Consumer-Oriented Product or Service Development
Divisions:	Program Pascasarjana > Program Studi Magister Hukum Keluarga Islam
Depositing User:	mrs Nuraeni S.IPi
Date Deposited:	22 Jul 2022 02:37
Last Modified:	15 Aug 2022 03:24
URI:	http://repository.uinmataram.ac.id/id/eprint/1477

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