Winengan, Winengan (2016) Pembenahan etika pelayanan publik sebagai ikhtiar peningkatan kualitas pelayanan publik. Tasamuh, 14 (1). pp. 99-114. ISSN 1829-6483 (Print) and ISSN 2614-1736 (Online)

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Abstract

ENGLISH The improvement of public services is one of homework for Indonesia that has not finished yet. Since the movement of reformation succeeds to remove the new regime, many policies have been produced by the government of reform era in increasing public services. However, such policies do not create satisfactory and enjoying public services. In many cases, citizens and their interest could not be the main concern. Even put aside from public service orientation. Ethic for public service is one of aspects of public services that is far from what the society expect. The attitude of public service officers who are not responsive, accommodative, transparent, emphatic and friendly is ethic phenomena of public services. Such phenomena still can be seen from the way territory guardian when they interact with society in a given service process. But actually, the ethic of public services is an indicator of public service quality, especially in terms of services.

Item Type: Article
Uncontrolled Keywords: public services; ethic for services; bureaucracy; public servant; and society
Subjects: 16 STUDIES IN HUMAN SOCIETY > 1607 Social Work > 160702 Counselling, Welfare and Community Services
Divisions: Fakultas Ushuluddin dan Studi Agama > Jurusan Pemikiran Politik Islam
Depositing User: mrs Nuraeni S.IPi
Date Deposited: 17 Jun 2021 01:19
Last Modified: 17 Jun 2021 01:19
URI: http://repository.uinmataram.ac.id/id/eprint/485

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